Terms and Conditions

Information about us

https://cnycookies.sg is a site operated by King’s Foods PTE. LTD. We are registered in Singapore under the Business Registration Number: 202007872K

Money Back Guarantee

We provide money back guarantee for all products provided they meet these terms and conditions.

  • Items on Sale are NOT applicable for Money-back guarantee. 
  • Inform us within 24 hours from delivery.
  • Must not have eaten more than 5% of the each product.
  • If you have ordered two or more of the same items, do not open another bottle, unless our customer service advise you to do so. Otherwise, we can only refund one container of the two.

We will arrange to collect the products that you wish to return. Once we receive the products, we will process the refund.

We are confident with our products to be able to provide money back guarantee, thus you can shop with confidence.

Contact us for any assistance, we are here to help. Thank you.

Serviced Availability

Our site is only intended for use by people, businesses, and companies residing in Singapore.

Your Status
  • By placing an order through our site or on the telephone, you warrant that:

  • You are legally capable of entering into binding contracts;

  • You are resident in Singapore

  • When you purchase through a preorder sale, the order is not confirmed until we deliver the products to you. 
  • We have the right to cancel the preorder sale if the demand is not justified. 
  • All orders will be refunded in full in the event the pre order sales is cancelled. 
  • There is a quantity limit to each preorder sale due to operational capacity, those who are above this limit will have their orders refunded. However, you will get first priority for the next pre order sales. 
Our Status

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

Price and payment
  • The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

  • Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

  • We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

Our liability
  • We warrant to you that any Product purchased from us through our site is of satisfactory quality.
  • Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.
  • Unless otherwise stated, all products warranty will be covered by the respective brand owner.
Events outside our control
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
  • A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
  • strikes, lock-outs or other industrial action;civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; or
  • the acts, decrees, legislation, regulations or restrictions of any government.
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